Privacy Policy

Effective Date: January 1, 2026

Brand Gloss (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, forms, bookings, communications, and related business activities.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out forms on our website
• Request information about our services
• Book a consultation, session, or discovery call
• Purchase or inquire about photography, branding, design, or social media services
• Subscribe to our emails, newsletters, or marketing communications
• Communicate with us by phone, email, website form, or SMS

This information may include:

• Full name
• Email address
• Phone number
• Business name
• Website and social media links
• Project details, service interests, and booking information
• Payment or billing information when applicable
• Any additional information you choose to share with us

We may also collect non-personal information such as browser type, IP address, device information, referral source, pages visited, time spent on the website, and website interaction data.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support
• Schedule and manage consultations, sessions, and services
• Provide branding, photography, design, social media, and related services
• Send appointment confirmations, reminders, and follow-ups
• Process payments, contracts, invoices, and project communications
• Send updates, resources, newsletters, and promotional communications when permitted
• Improve our website, client experience, services, and marketing
• Analyze website performance and communication effectiveness

3. SMS Communications and Consent

By providing your phone number through our website forms, booking pages, inquiry forms, or other communication channels, you may opt in to receive SMS messages from Brand Gloss.

These messages may include:

• Responses to inquiries
• Appointment confirmations and reminders
• Scheduling updates and rescheduling requests
• Project-related updates and client communications
• Service follow-ups and customer support messages
• Optional promotional messages, only if you have explicitly opted in

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

SMS consent is not a condition of purchase or service.

4. Information Sharing and Disclosure

We respect your privacy. We do not sell or share your personal information for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• With trusted service providers who help us operate our business, such as CRM platforms, scheduling tools, payment processors, email marketing platforms, analytics tools, communication systems, and customer support tools
• When required by law, regulation, court order, or legal process
• To protect the rights, safety, security, or property of Brand Gloss, our clients, or others

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or loss.

While no method of transmission or storage is completely secure, we take reasonable steps to protect your information.

6. Your Privacy Rights

You may have the right to:

• Request access to the personal information we have about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal information where applicable
• Opt out of marketing communications at any time
• Opt out of SMS communications by replying STOP

To exercise these rights, please contact us using the information below.

7. Third-Party Services

Our website and business operations may use third-party tools and service providers, including scheduling software, CRM platforms, payment processors, email marketing tools, SMS platforms, analytics services, website hosting providers, and customer support systems.

These providers are expected to maintain appropriate confidentiality and security protections for your information.

8. Cookies, Tracking Technologies, and Analytics

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to improve website functionality, analyze traffic, understand visitor behavior, and enhance user experience.

These technologies may collect information such as:

• Browser type and device information
• IP address
• Pages visited and time spent on the website
• Referral sources
• Website interactions

We may use trusted third-party services such as Google Analytics, Meta/Facebook Pixel, CRM platforms, scheduling software, email marketing tools, and similar technologies.

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

9. Email Marketing

If you subscribe to our email list or request resources from us, we may send you newsletters, updates, offers, educational content, or promotional communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

10. Privacy Policy Availability

This Privacy Policy is clearly available on our website and may be linked at the point of data collection, including forms, booking pages, and SMS opt-in areas.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us: