Terms of Service

Effective Date: January 1, 2026

By accessing or using the services of Brand Gloss (“we,” “our,” or “us”), including browsing our website, submitting forms, booking consultations, purchasing services, or opting in to SMS communications, you agree to these Terms of Service.

1. Services

Brand Gloss provides branding photography, headshot photography, brand design, web design, Instagram management, content creation, creative strategy, consultations, booking services, client communications, and related business services for service-based businesses.

We reserve the right to modify, suspend, or discontinue any service, offer, package, website feature, or communication channel at any time.

2. Program Description

By opting in to receive SMS communications from Brand Gloss, you agree to receive text messages related to:

• Appointment confirmations and reminders
• Scheduling updates and rescheduling requests
• Consultation, session, or project follow-ups
• Client support communications
• Project-related updates and service notifications
• Office, studio, or event announcements
• Optional promotional messages, only if marketing consent is provided

Message frequency varies.

3. Opt-In Consent

You may opt in to receive SMS messages by submitting your phone number through our website forms, contact forms, booking pages, inquiry forms, questionnaires, or other communication channels where SMS consent is requested.

• Consent is not a condition of purchase or service.
• SMS consent is collected through clear, optional, and unchecked checkboxes where applicable.
• You must be at least 18 years old to use our services or opt in to receive SMS communications.

4. Cancellations & Opt-Out

You may cancel SMS communications at any time.

To opt out, text STOP to the number from which you receive messages. After you send STOP, you may receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

To rejoin, submit a new consent form through our website or contact us directly.

5. Help & Support

If you are experiencing issues with the messaging program, you can reply HELP for assistance or contact us directly.

Phone: 804-664-2768
Website: https://brand-gloss.com

6. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

7. Message Frequency & Cost

Message frequency varies depending on your inquiries, appointments, bookings, projects, and interactions with our services.

Standard message and data rates may apply for messages sent to you from us and from you to us. If you have questions about your messaging or data plan, please contact your wireless provider.

8. Age Restriction

You must be at least 18 years of age to use our services, submit forms, book services, or opt in to SMS communications.

By using our services, you represent and warrant that you are 18 years of age or older.

9. User Responsibilities

You agree to:

• Provide accurate, current, and complete information.
• Use our website and services only for lawful purposes.
• Not misuse, disrupt, or interfere with our website, systems, services, or communications.
• Maintain the confidentiality of any account credentials, documents, or client materials provided to you.
• Provide timely feedback, approvals, files, and project information when required for service delivery.

10. Bookings, Payments, and Cancellations

Certain services may require deposits, retainers, signed agreements, scheduled sessions, or full payment before work begins. Payment terms, cancellation policies, rescheduling rules, deliverables, and timelines may be further outlined in your proposal, invoice, service agreement, or booking confirmation.

Brand Gloss reserves the right to decline, reschedule, pause, or cancel services when necessary, including due to non-payment, missed deadlines, lack of client communication, or circumstances beyond our control.

11. Intellectual Property

Unless otherwise agreed in writing, all website content, copy, images, graphics, designs, branding materials, templates, processes, and creative assets created or provided by Brand Gloss are protected by intellectual property laws.

You may not copy, reproduce, distribute, sell, modify, or use our materials without written permission, except as expressly permitted under your service agreement.

12. Client Materials

You are responsible for ensuring that any images, logos, copy, brand assets, documents, or other materials you provide to Brand Gloss are accurate and that you have the right to use them.

You agree not to provide materials that infringe on the rights of others or violate applicable laws.

13. No Guarantee of Results

While we work to provide high-quality creative, branding, photography, design, and marketing support, we do not guarantee specific business results, revenue increases, social media growth, website traffic, lead volume, engagement, or sales outcomes.

Results may vary based on your market, offer, audience, implementation, consistency, and other factors outside of our control.

14. Privacy

Your information will be handled in accordance with our Privacy Policy.

If you have questions regarding our privacy practices, please review our Privacy Policy available on our website.

15. Limitation of Liability

Brand Gloss is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, communications, creative work, marketing support, or project deliverables.

Nothing in these Terms limits liability where prohibited by applicable law.

16. Third-Party Tools and Links

Our website and services may use or link to third-party tools, platforms, scheduling systems, payment processors, email services, social media platforms, analytics tools, or other external websites.

We are not responsible for the content, security, privacy practices, or performance of third-party websites or services.

17. Changes to Terms

We may update these Terms of Service at any time. Any changes will be posted on this page with an updated effective date.

Continued use of our website or services constitutes acceptance of any changes.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which Brand Gloss operates, without regard to conflict of law principles.

19. Contact Information

If you have any questions about these Terms of Service, please contact us: